Frequently Asked Questions                   1-888-960-4325

Here are some answers to questions people typically ask.  If you have a question that isn't answered here, or if you just want to give us some feedback (good or bad) drop us a line!  We'd love to hear from you.

1. Why haven't I heard about you before?  We wish you had!  Basically without a huge marketing budget, it takes years to get the word out.  We've tried to attract like minded people like Oprah but to no avail.   Since we opened our doors in September, 2003 we chose to sponsor causes we believe in and trust that word of mouth will work its magic.  We have advertised on public radio, and sponsor web sites like Peaceful Daily, but we're relying on plain old word-of-mouth, and email, because we believe that our growth should only come as a result of YOUR satisfaction not just our intention to grow.  So please use the "tell a friend" box to spread the word if you like us.  Shout 'Healing Baskets' from the rooftops, email your book clubs, investment clubs, PTO list, Christmas card list, vets and pet lover friends, human resources manager, anyone who is important in your life and could benefit from our services.  Good things should be shared with those you love!  Passing on our name will make a difference in someone's life... And feel free to email Oprah about us and mention us on Facebook.

2. How will my final basket look?  Our style at Healing Baskets is clean and classical; we don't overdo our pre-made baskets.  We've all seen the overly-glitzy baskets with over-the-top embellishments.  Once you remove all the stuffing, you're left with a grab bag of small items you've never heard of - and probably don't care for.  We offer YOU the opportunity to build your own basket.  So you can choose exactly what goes in it, and that you should be able to SEE each product and the container rather than read a description.  Once you've placed your order we will then choose from our huge range of gift-wrapping items to complete your unique presentation in a bright, clean, and classic style.

3. What is your shipping policy? In 2011, our no. 1 priority was to reevaluate our shipping services.  We believe our business is like no other and when you are sending something of such importance, you need it sent quickly, and you'd like to know when it was shipped and when it was delivered.  We chose UPS Ground as our standard shipping service.   You will receive two emails - telling you when it was shipped and delivered for your peace of mind.  It all adds up to being higher than we would like.  Not only do we NOT make money on shipping, we actually subsidize it which is hard to believe with huge companys like Zappos and Amazon offering free overnight shipping.  Nothing is free, but because of the huge quantities they ship, they are just able to negotiate huge discounts on the product and shipping which added together is fabulous for us all.    Watch this space whilst we introduce a range of services on our new site planned to launch in November 2011, whereby you can choose exactly which service you would like at which cost.  We appreciate your patience.  In the meantime if you are not in a hurry please call 1-888-960-4325 and we can estimate an alternative service and rate.

4.  When will my order ship?  Any order received before 2pm eastern time on a weekday will ship the same day. Orders received after 2pm will ship the next business day. Orders placed on holidays or weekends will ship the next business day. Overnight orders placed on a Friday will be delivered on a Monday. Please contact us if you require a Saturday delivery.

We observe the same holidays as our carrier, UPS.

Christmas (observed) - December 26, 2011*
New Year's Day (observed) - January 2, 2012*

5. How long will it take for my gift to arrive?  Our standard shipping service is UPS Ground!  We are based in Massachusetts.  So if you are situated in MA, VT, NH, RI, ME, and CT lucky you - your package could arrive the very next day!   If you are in NY, NJ, PA, VA, MD, DE, and WV it could arrive in 2 days.  Everywhere else will be 3/4 days - sorry.  Please note day 1 is counted as the day AFTER shipping.  Orders to Alaska, Hawaii or Canada will be shipped using U.S. Priority Mail Postal Service which usually takes 5 working days.

6.  Can I arrange for overnight delivery?   We can ship your gift basket overnight for an additional fee of $55.  Remember that we must receive your order by 12:00 noon eastern time for it to ship the same day.  Any orders, including overnight delivery orders, received after Friday 12.00, on a weekend or holiday will be shipped the next business day. So, for example, if you place an order on Friday requesting overnight shipping after 12.00, it will not ship until Monday for delivery on Tuesday.

7.  What if the next day is a Saturday?  Unfortunately we can't guarantee a Saturday delivery because UPS have a 'restricted service'.   Therefore we cannot guarantee any Friday overnight order placed before 12.00 to be delivered until Monday.  If you REALLY do want it delivered on the Saturday please add this under 'Comments.'  Please give us a phone number where we can reach you during the day.  We will need to call you with the final cost as UPS add an additional Saturday delivery charge!

8.  Can I specify a delivery date?  Absolutely.   Please add any special delivery date request under 'comments'.   If it doesn't require an additional charge, you won't hear from us about it.  Just take it as done!

9.  Can I send a gift to someone in the hospital?  When we started Healing Baskets we were very excited about sending these wonderful products to people in the hospital.  But we soon realized that, with the ever-decreasing length of hospital stays, the patient is likely to have been discharged by the time the package has been received and delivered within the hospital!  We therefore strongly advise you to send your gift to the recipient's home where they can fully enjoy it during their recuperation or to someone who can hand deliver it during a visit.  If the stay is scheduled to be long term, please check with the hospital and urge them to give you an actual building number.  We have regular disappointments due to hospital operators not giving building or tower numbers with the room number, and then UPS refusing to deliver without this information!  The more information you can get concerning the location of your loved one within a hospital, the less room for error within the hospital mail rooms.  Also please understand that UPS deliver to the hospital, and not to the room.  We cannot be held responsible for any delay incurred by the hospital mail room.  We have heard stories of it taking two days to get from the mailroom to the hospital room and this is out of our control.

10. What if I give you the wrong address?  Mistakes happen.  In the unfortunate event that the wrong address is provided, we will repack and reship the gift basket once it is returned to us.  However, you will be responsible for the cost to reship the item.  Please be aware that once your package has shipped UPS cannot change the route.  There WILL be a delay if you change the address because it can only be corrected once the originally scheduled delivery has failed.

11. Do you ship outside the U.S.?  Yes!  We use UPS Priority Mail.  Please email your request to customerservice@healingbaskets.com so that we can prepare an estimate. Each country has different requirements and charges so we are unable to process this information online. 

12. How do I return something or what if a gift is damaged or defective? 
We offer refunds for any damaged or defective gifts including the shipping.  Replacements will be immediately shipped at our cost.  If you have changed your mind, we'll refund the cost of the product!  All we ask is that the items are returned within 30 days and in the same condition they were in when received and prepackaged items should be unopened.  All returns should be mailed to:  Healing Baskets Returns, 13 Moses Hill Road, Manchester, MA 01944.

13.  I do not want my friend to receive an invoice with my gift.  We actually don't include ANY paperwork with any order.  This is because we try to keep the use of paper to a minimum in our effort to help the environment.  So we confirm your order via email.  You receive a shipping confirmation via email at the end of the day you ordered.  You receive an email when the package has been delivered.  

14. I have a product that would be perfect for Healing Baskets.  Are you interested?  Yes!  We are always looking for new and unique products to add to our catalogue.  Please email customerservice@healingbaskets.com with full details including a photograph.  If we would like to investigate further we will contact you to ask for a sample.  All samples are non-returnable.  And thanks for thinking of us.

15.  Do you sell wholesale?  We do sell wholesale.   Please email customerservice@healingbaskets.com specifying the products, quantities and delivery address for us to be able to give you a quotation.  Our minimum order is $300. 

16.  Do you have an affiliate program?  Yes we do!  By joining Healing Basket's affiliate program and helping to offer our inspirational gifts, you can earn a 10% commission on any sale you refer, and any subsequent orders for 60 days!  Click here to fill out an application form!

17.  Can we get quantity discounts?   We are often approached by companies for specific events, or funeral homes or oncology centers who wish to purchase large quantities.  We are always happy to accommodate your special requirements.  Please email specials@healingbaskets.com with your request for an estimate.

18.  Can you personalize products?  We are always happy to produce personal inserts for any of our products.   Many of them make wonderful wedding favors, funeral favors, chemo end-of-treatment gifts etc and we are always happy to incorporate your own personal message/company information.  We are not able to engrave personal messages.  Please email specials@healingbaskets.com with your request..

19.  Does Healing Baskets share customer information with others?  NO!  We promise to respect your privacy and will not sell, loan, rent, trade or give away your name, email address or any other personal information to any third party.  We will not use any communication you have with us as testimonials without your permission.  We will only use your email address for updates on the status of your order or for company announcements which you are free to unsubscribe from.  If it's really urgent we will pick up the phone and speak to you in person.

20.  Do you have a catalog?  We do not have a printed catalogue, sorry. Our products can only be viewed online.  This is because they change on a daily basis and also we feel it's a huge waste of natural resources.