Frequently Asked Questions                   1-866-533-8385

Here are some answers to questions people typically ask.  If you have a question that isn't answered here, or if you just want to give us some feedback (good or bad) drop us a line!  We'd love to hear from you.

1.  When will my order ship?
Any order received before 12:00 noon eastern time on a weekday will ship the same day. Orders received after 12:00 noon will ship the next business day. This is because every basket is made to order.  Orders placed on holidays or weekends will ship the next business day.   

2. What shipping service do you use and how long will it take for my gift to arrive?

Our standard shipping service is UPS 3-day delivery because the Ground service can take up to 6 days!  We are based in Massachusetts.  So if you are situated in MA, VT, NH, RI, ME, and CT lucky you - your package could arrive the very next day!   If you are in NY, NJ, PA, VA, MD, DE, and WV it could arrive in 2 days.  Everywhere else will be 3 days - sorry.  Please note day 1 is counted as the day AFTER shipping.  Orders to Alaska or Hawaii will be shipped using U.S. Priority Mail Postal Service. 

3.  Can I arrange for overnight delivery?  

We can ship your gift basket overnight for an additional fee of $25.  Remember that we must receive your order by 12:00 noon eastern time for it to ship the same day.  Any orders, including overnight delivery orders, received on a weekend or holiday will be shipped the next business day. So, for example, if you place an order on Saturday with overnight shipping, it will ship on Monday for delivery on Tuesday.

4.  What if the next day is a Saturday?

Unfortunately we can't guarantee a Saturday delivery because UPS have a 'restricted service' and add an extra surcharge of at least $12.50 for a Saturday delivery (ouch!).   So for overnight from a Friday - you will be charged the typical $25 overnight fee PLUS a $12.50 Saturday delivery fee.  Our advice: AVOID WE REPEAT AVOID overnighting on a Friday!

 5.  Can I send a gift to someone in the hospital?

When we started Healing Baskets we were very excited about sending these wonderful products to people in the hospital.  But we soon realized that, with the ever-decreasing length of hospital stays, the patient is likely to  have been discharged by the time the package has been received and delivered within the hospital!  We therefore strongly advise you to send your gift to the recipient's home where they can fully enjoy it during their recuperation.  If the stay is scheduled to be long term, please check with the hospital to see if a building number is required and supply the floor/room number - it really helps!

6. What if I give you the wrong address?

Mistakes happen.  In the unfortunate event that the wrong address is provided, we will repack and reship the gift basket once it is returned to us.  However, you will be responsible for the cost to reship the item, as well as a $10 repacking fee.  Please be aware that once your package has shipped UPS cannot change the route.  There WILL be a delay if you change the address because it can only be corrected once the originally scheduled delivery has failed.

7. Do you ship outside the U.S.?

Yes!  We use US Mail service with tracking and delivery confirmation for international shipments.  But until we weigh your order we won't know the cost!  Please email your request to customerservice@healingbaskets.com so that we can prepare an estimate. Each country has different requirements and charges so we are unable to process this information online. 

8. What if a gift is damaged or defective?
We offer refunds for any damaged or defective gifts.  All we ask is that the items are returned to us in the same condition they were in when received and prepackaged items should be unopened.  Replacements will be immediately shipped at our cost. 

9. Why haven't I heard about you before?

Because we only opened our doors in September, 2003 and because we've chosen to leave our marketing to YOU.  No fancy mail campaigns or ads - we're relying on plain old word-of-mouth, and email, because we believe that our growth should only come as a result of YOUR satisfaction.  So please use the "tell a friend" box to spread the word if you like us.  Shout 'Healing Baskets' from the rooftops, email your bookclubs, investment clubs, PTO list, Christmas card list, vets and pet lover friends, human resources manager, anyone who is important in your life (not sure if the last one counted) and could benefit from our services.  Good things should be shared with those you love!  Passing on our name will make a difference in someone's life...

10. How will my final basket look?

Our style at Healing Baskets is clean and classical; we don't overdo our baskets.  We've all seen the overly-glitzy baskets with over-the-top embellishments.  Once you remove all the stuffing, you're left with a grab bag of small items you've never heard of - and probably don't care for.

We believe that YOU should choose what goes in your basket, and that you should be able to SEE each product and the container rather than read a description.  Once you've placed your order we will then choose from our huge range of gift-wrapping items to complete your unique presentation in a bright, clean, and classic style.

11. I have a product that would be perfect for Healing Baskets.  Are you interested?

Yes!  We are always looking for new and unique products to add to our catalogue.  Please email customerservice@healingbaskets.com with full details including a photograph.  If we would like to investigate further we will contact you to ask for a sample.  All samples are non-returnable.  And thanks for thinking of us.

12.  Can we buy your products in bulk?

We are often approached by funeral homes or oncology centers who wish to purchase large quantities.  We are always happy to accommodate your special requirements.  Please email specials@healingbaskets.com for an estimate.

13.  Can you personalize products?

Yes, we are always happy to produce personal inserts for any of our products.  Many of them make wonderful wedding favors, rememberance gifts, chemo end-of-treatment gifts etc and we are always happy to incorporate your own personal message/company information.  Please email specials@healingbaskets.com with your request..

14. I am interesting in becoming a healingbaskets.com afilliate.

We are presently looking into offering this service to like minded companies.  Please email afilliates@healingbaskets.com if you are interested in linking to our site.

15.  Does Healing Baskets share customer information with others?

NO, NO, NO, NO, NO!  To curb the pestilence of spam, we promise to respect your privacy and will not sell, loan, rent, trade or give away your name, email address or any other personal information to any third party.  We will not use any communication you have with us as testimonials without your permission.  We will only use your email address for updates on the status of your order.  If it's really urgent we will pick up the phone and speak to you in person.